Digicel CEO David Hall has advised that over 1.5 million of the network’s customers are now able to make and receive calls across all 14 parishes. Mr. Hall indicated that throughout hurricane Dean, over 1.2m subscribers or 70%, were able to make calls to friends and family across the island and even internationally.
“I am glad to report that within 24 hours we were able to have sites operational in all 14 parishes,” he said. “ as of today, within 48 hours we are able to provide service to over 1.5 million subscribers, maintaining our role as a vital essential service to the Jamaican community.”
The Digicel CEO also indicated that the hardest hit parish of St. Thomas has had sites returned to operation as early as the Monday after Dean – the first network to be able to do so. However, he acknowledged that this parish is the company’s biggest challenge and he will not be satisfied until all these sites are back on air within the shortest possible time. He commended “the incredible efforts of the company’s technical and crisis management teams, particularly the engineers who have been clearing roads all day.” He explained that they had been airlifted into the parish by helicopter at 5 am Tuesday morning to install needed equipment.
David Hall further added that with the Digicel stores identified in each parish for customers to recharge their phones as well as the ‘Digi-truck’ with an on-board generator that will be going from community to community, the customer experience will continue to improve – removing access to telecommunications as a concern after hurricane Dean.
Mr. Hall expressed his deepest sympathies to all that have lost loved ones or property and pleaded for the country to now work together in restoring what had been lost.
Patria-Kaye Aarons, Digicel – 876-381-5876
Shasta Saulter, PROComm – 876-851-6499