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IT Application Support Officer

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LOCATION: Sagicor/PanCaribbean, Kingston and St Andrew

Description: Log and follow-up on all helpdesk issues to ensure that Service and Organizational Level Agreements are met; Deliver application support to end users across several business units to efficiently and effectively fulfill business objectives; Maintain daily system logs and/or execute maintenance checks for core banking systems to ensure operating and procedural consistency; Execute system configurations and end of cycle batch procedures as needed to support application testing and major project implementations; Assist with User Acceptance Testing and System Integration Testing

Qualifications: Minimum of two years experience supporting multiple business systems; Excellent problem solving, planning and organizational skills; Strong oral and written communication skills; Excellent interpersonal skills; Ability to work under pressure and meet tight deadlines; Strong customer service focus with a desire to deliver a high quality service; Must be flexible and able to work in a dynamic environment

Contact: [email protected]; Human Resource Division, C.S.O. P.O. Box 8927, Kingston

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Written by Staff Writer