JOB TITLE: Customer Service Representative – Netflix Instant Messaging Agents (Chat)

LOCATION: Global Gateway Solutions, Montego Bay

DESCRIPTION: Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction; To develop good product knowledge to effectively troubleshoot and resolve technical issues; To serve as first point of contact in resolving customer’s issues, diagnose and solve problems following company policies and procedures

QUALIFICATIONS: Minimum of 3 CXC subjects (including Math and English); Ability to read well, spell and use proper grammar in writing; Designation of Certified Professional Secretary (CPS) or other business related studies including typing skills would be an asset; Ability to type a minimum of 60 wpm; Strong customer service skills; Demonstrated proficiency in Microsoft Office applications; Ability to communicate with customers at various technical levels orally and written; Ability to work a flexible schedule (including weekends and public holidays); Ability to work with detailed information and be able to meet specific deadlines; Good probing, problem solving, troubleshooting, and multi-tasking skills. All applicants must have a valid Government issued photo ID, TRN & NIS numbers. Successful candidates must be able to furnish a police record and pass an employment background check.  

CONTACT INFORMATION: Global Gateway Solutions. 1 Mangrove Way, Montego Bay Freezone, Montego Bay St. James; Email: [email protected];

APPLICATION DEADLINE: November 30, 2013