Director of Complaints

LOCATION: INDECOM Jamaica, Montego Bay, St. James

DESCRIPTION: To manage the Western Regional Office, establish and maintain systems for receiving complaints and direct investigations; To determine whether a complaint is reasonable and if same, warrants a criminal or disciplinary charge, or, may be informally resolved; Report on investigative findings with recommendations for further actions; Conduct informal hearings pursuant to the statute; Guide the research program required for the review and reform of relevant laws being the responsibility of the Commission; Identify trends based on data emanating from the investigation that will require legislation to address emerging issues; Review and assess the output of the unit against corporate/operational plans and make recommendations for adjustments where changes are indicated; Provide guidance and advice on matters relating to the work of the unit

QUALIFICATIONS: Post graduate Degree in Management Studies, Law, Public Administration or related field; or    Attorney-at-Law with general management training or Certification in investigative methods from an accredited institution; and Ten (10) years working experience of which four (4) years must be at a managerial level; Good organizational and communication skills; Good mediation and negotiation skills; Demonstrated team building and collaborative skills; Good research and analytical skills; Knowledge of the laws of Jamaica, especially the INDECOM Act; Excellent leadership and management skills

CONTACT INFORMATION: Email: [email protected]

APPLICATION DEADLINE: May 27, 2013