LOCATION: KPMG, Kingston
DESCRIPTION: Managing the Call Centre in order to meet and exceed the sales and marketing targets of the organization; Use market trends, best practices and other data to set sales and quality performance targets for the Call Centre, while ensuring that service-level standards are maintained at all times; Develop strategies to address the developmental needs of Call Centre agents, conduct necessary sales analysis and be abreast of industry trends/conditions and its impact.
QUALIFICATIONS: Degree in Business Management or Marketing; A minimum of four (4) years experience in management of a Call Centre, preferably in the fast moving consumer goods (FMCG) industry; Possess a proven track record of managing a performance-driven call centre, excellent sales management skills and client relationship skills; Strong leadership, negotiating skills and strong problem solving skills; Strong business acumen and the ability to communicate effectively at all levels; High levels of human resource skills and ability to motivate the team; Results-oriented capabilities and highly driven.
CONTACT INFORMATION: Recruitment Services, “Tele-Sales Manager”, KPMG, P.O. Box 76, 6 Duke Street, Kingston, Jamaica; Email: [email protected]; Fax: (876) 922-7198/922-4500
APPLICATION DEADLINE: March 06, 2013