Location: TELUS International, Montego Bay and St James
Description: AllianceOne is partnering with TELUS International in seeking a Customer Service Manager to lead the TELUS project at AllianceOne. The Customer Experience Manager is in charge of administrating a quality measuring mechanism to ensure constant high level customer experience and client policy adherence. Assure that quality audits are done according to company policies and commitments. Report quality audit results. Ensure effective implementation and daily management of the company’s values, policies and procedures. Perform any other tasks, duties, or services requested by his/her immediate supervisor.
Qualifications: One to three years of university studies completed preferred. At least 1 year as a Customer Service Representative and 6 months as a coaching or training others.
Contact: Email resumes OR deliver to Human Resources Manager, The Staffing Specialist, AllianceOne Building 8, Freeport, Montego Bay; visit our website at jobs.allianceoneinc.com and learn more about TELUS International by visiting www.telusinternational.com